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    Costa Coffee

    St Andrews

    Not happy at all

    1.5

    Date of visit: February 2019

    I am a carer or friend of a disabled person. I have experience of challenges around: moving around

    Red cord

    Overall Rating

    Rating Emoji

    Poor

    Arrived at 11.30 this morning 13.2.19 to find a very busy shop indeed arrived with a wheelchair and someone with sight problems. 1. No room to move at all very crowded place. 2.on asking about wheel chair we got asked if we could come back as there was no room. I said okay but I need to use the rest room, what I saw there was a problem highlighted on here already alarm cord in toilets tied up out if reach. Untangled it and took photos. Needles to say we did not go back as it was so full of students we would never have got a seat.

    Disabled Access In and Around

    Rating Emoji

    Average

    The venue we could not use because having a wheelchair it was to busy for us and we were asked to come back as there were no seats and no room for wheelchair

    Parking & Transport

    Rating Emoji

    Poor

    We parked on the street where madras college is no real bother at all

    Accessible Toilets

    Rating Emoji

    Poor

    Emergency cord tied up out of the way

    Staff

    Rating Emoji

    Poor

    Two members serving one cleaning up tables

    Additional Information

    Felt it was inconvenient having a wheelchair as we were asked to come back when it was not busy. It was very busy and looked very crowded

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