Disastrous access
1
1
Date of visit: June 2024
I have experience of challenges around: hearing and moving around.
Overall Rating
Bad
Having checked and been reassured re wheelchair access my friend booked Sunday Lunch for us. When we arrived the lovely bricked disabled parking was excellent. However, up the ramp I was met with a flight of stairs. No staff visible so my friend went to find someone. Eventually someone appeared with lots of “did you say a wheelchair was coming” and “we did have a stair lift but we are waiting for a part” (no sign of said broken lift at all so must be sometime ago. The e enthral way of getting me in was humiliating and undignified. Round the back of the hotel (across gravel and then over speed bumps) over cobbles so rough my chair fell apart and my leg started to spasm). Bricks and bits of mat being moved as I went. I to a tiny pantry , negotiating some form of gas canister and laundry bags. Into the hotel finally and up in a lift. They were definitely expecting me as our table had a wheelchair space rather than a chair. I am quite robust, anyone who is fragile or at risk of dislocations etc or with a longer chair etc would not manage the entrance. In recompense we received our post dinner tea and coffee for free. They appeared to think that this was generous on their part. I really don’t recommend this place until they get their accessibility sorted.
Disabled Access In and Around
Bad
Parking & Transport
Excellent
Accessible Toilets
Average
Staff
Good
