New facility , newly built hospital and ED department
5
5
Date of visit: December 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
New Build, facilities for less abled vast improvement On previous facility. Fully wheelchair accessible Facilities for hard of hearing Consideration to less abled carefully thought through
Disabled Access In and Around
Excellent
Clear signposting Flat access Automatic doors Plenty of room for wheelchairs to manoevere in reception and clinical areas Wheelchair height area at reception desk Facilities for hearing impaired clients Walking distance not too far for mobility impaired, but wheelchairs to assist available just inside entrance, seating close to entrance, and reasonable height seating all with arm rests Dedicated safe play area for children next to reception with full observation , and key code to access area
Parking & Transport
Excellent
34 dedicated disabled parking spaces close to entrance, wheelchairs available for both children and adults with mobility difficulties just inside ED entrance Completely flat access 3 drop off points at ED entrance Public transport bus 111 from town to hospital's main entrance, unsure if bus is fully accessible
Accessible Toilets
Excellent
2 accessible loos in reception area, both signposted, one at either end of reception, one being close to entrance Fully wheelchair accessible, plenty of turning room Plenty of grabrails in situ , in appropriate areas Higher height toilet Pull cord for assistance ( not tied up!) Various height clothing hooks
Staff
Excellent
Staff brilliant, reception ladies in particular were most helpful Offers to help push my wheelchair, but respect at same time for my independence, when I did not wish assistance I had attended on my own and was frequently checked that I was ok, and that I was able to get home ok
Additional Information
Overall was a positive experience, if unexpected to our brand new flagship hospital vast improvement on previous facilities and frankly many other health care facilities, where furniture has to be moved to accommodate you, and going to the toilet is a nightmare! Access is brilliant, down to intense gritting of icy areas on a frosty night Wishing the staff all the best in their new abode
