Hampton by Hilton Liverpool City Centre

okey

24 Dec 2024

4

4

Mostly Accessible for wheelchair user

Date of visit: December 2024

I have experience of challenges around: moving around

I use or have experience of: wheelchair

Overall Rating

Good

The entrance is step free. The reception desk is at standing height with no lower section for those of short stature or using a wheelchair, however the staff are very helpful. The accessible room is large enough to move in using a wheelchair and the wardrobe has a lowered section for hanging clothes. The bed is quite high, this is really difficult if you side transfer from a wheelchair but is good if you need to use a hoist as there is room for the legs to slide beneath the bed. The wetroom is large with a wall mounted seat and drop down handrails. The main sink is set too high for easy use from a wheelchair, I was uable to reach the taps, the soap dispenser beside it and the mirror showed only the top half of my face. However, there is a 1/2 sized handbasin beside the toilet which I made do with and there is a full length mirror in the bedroom. There is an emergency bell pull next to the bed and also next to the toilet. There is also a telephone in the room, beside the bed. The self service breakfast area is good, all items are within reach for those using a wheelchair. The tables are quite close together, but there is room to manoeuvre at the quieter times. There are always staff on hand to help.

Disabled Access In and Around

Excellent

The entrance is step free and has a revolving door but also a standard door beside it for wheelchair access, operated by a button situated within easy reach. There are 2 lifts of a good size and plenty of seating in the small lobby

Parking & Transport

Excellent

I drove. There is an underground car park easily reached by using the hotel lift. There are only a few disabled parking spaces but when I was there, the car park had plenty of room.

Accessible Toilets

I did not see an accessible toilet in the lobby.

Staff

Excellent

All staff are very approachable and happy to help