Poor Disabled Access
2
2
Date of visit: October 2025
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Poor
The disabled access to this hotel is via a lane at the back of the hotel. This access is via a cobbled street, approx 75 metres long, which was very painful. The lane is unlit at night, and has a very steep camber as you approach the entrance. At night, to access the hotel you need to use an intercom, which is out of the reach of a wheelchair user, I was lucky my companion was able to reach it. The disabled access route was not signposted from the front of the hotel. Movement within the hotel uses a variety of standard lifts and individual wheelchair lifts, and there are heavy fire doors to use to progress. Breakfast was another poor disabled access in that hot food was served on the upper floor accessed by two lifts, but the continental breakfast was on the ground floor.
Disabled Access In and Around
Poor
Accessible facilities: Lift to all areas, Seating at regular intervals
Parking & Transport
Bad
I travelled to this place by train
There are TWO disabled parking spaces, and FIVE normal spaces. At the time of my visit the lane to the parking spaces was blocked by industrial machinery under taking improvements. For a hotel of this size the parking arrangements are particularly poor. I used the train and tram for my travel arrangements, both of which were disabled friendly.
Staff
Excellent
Staff very friendly and helpful.
