Liverpool one shopping centre
5
5
Date of visit: August 2017
Overall Rating
Excellent
An easily accessible shopping centre that has excellent facilities, including lifts and specialist toilets.
Disabled Access In and Around
Excellent
There is level access to the shopping centre, including lifts, ramps and automatic doors which enables full entry. There is also level access to the gardens and grounds, located on the top floor which is accessible via lifts and ramps.
Parking & Transport
Excellent
There are many designated disabled bays are available, within the main Liverpool one (Q park) car park. There are 81 available spaces spread across all floors of the carpark. On the third floor where shopmoblity is located there are many bays located near the service. Shopmobility are Liverpool one’s accessibility partners. The service involves the loaning of mobility equipment such as manual and electric wheelchairs and mobility scooters to visitors.
Accessible Toilets
Excellent
There are disabled toilets, with an electronic hoist and sensory aids. There is also one of the only Adult Change Facilities in the North West however access to these facilities requires a key which must be obtained from a member of staff which is a slight inconvenience.
Staff
Good
As part of the shop mobility service a trained volunteer are available be to assist service users on their journey, subject to availability.
