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    Liverpool ONE

    Overall rating

    About

    Liverpool ONE is one of Europe’s leading retail and entertainment destinations, set in the heart of Liverpool City Centre. Built around the existing streets of Liverpool, the 1.65 million sq ft contemporary open-air complex is a must-visit for those who love to shop, eat, drink and relax. Liverpool ONE has over 170 stores, bars, restaurants and leisure experiences, including a 14-screen cinema, as well as Gravity MAX, providing 12 immersive and experiential activities. It is home to retail firsts, creative pop-ups, international flagship stores, as well as independent and local brands. The destination boasts a five-acre park and spans across five areas including Paradise Street, South John Street, Peter’s Lane, Hanover Street and the Leisure Terrace facing Chavasse Park.

    Reviews

    Overall rating

    4.5

    (3 reviews)

    Overall rating breakdown

    5

    1

    4

    2

    3

    0

    2

    0

    1

    0

    Access (avg.)

    4.5

    Parking (avg.)

    4.83

    Toilets (avg.)

    3

    Staff (avg.)

    4.66

    User profile picture

    mrsmollyc

    Nov 2025

    star

    4

    Lots of EV charging bays and good accessible loos

    The Q-Park Liverpool ONE is the main car park for the Liverpool ONE retail and entertainment district in the centre of Liverpool. According to their website, this car park has 1900 parking spaces, including 81 accessible parking spaces and 31 EV charging bays. It has a height restriction of 2.10 metres, is open 24/7 and is a paid car park. The EV charging bays have charging stations operated by Blink. Each bay has its own charging point and then there are terminals to pay that are split into groups of bays which are numbered 1-31. The bays seemed to be a standard size, and if they were all full then it’s likely that there wouldn’t be the same space you might find in an accessible parking space. However, because there were so many bays, and most of them empty, it would have been easy to find a spot with empty spaces around on the day I visited. There are three accessible toilets in the Tourist Information Centre in Liverpool ONE. There are payment barriers to access the toilets but if you speak to a member of staff and ask to use the accessible toilets they will be able to let you in for free. There is a left- and right-side transfer toilet and a Changing Places toilet.
    User profile picture

    harrygeorgiou

    Apr 2024

    star

    4.5

    Liverpool One Shopping Centre Review

    I liked how it was all level-access and there was plenty of room to get about. There were plenty of lifts and escalators for accessibility. I liked the fact that all of the shops were visible through clear glass, with wide doors and aisles. I was disappointed with the signage, as it wasn't very clear. The shopmoblity is shut on a Tuesday, so this is something to note if you are planning to visit the shopping centre and require this assistance. Also to note, you need to pay 30p to use the toilets- it is not clear if this is for accessible toilets as well. There is an accessible changing space on the site.
    User profile picture

    nicolemoore

    Aug 2017

    star

    5

    Liverpool one shopping centre

    An easily accessible shopping centre that has excellent facilities, including lifts and specialist toilets.

    Disabled Access Information Provided by Liverpool ONE

    Disabled Access at Liverpool ONE

    Liverpool ONE is on a journey working with partners, experts and visitors with accessibility needs, to make Liverpool ONE and the city as welcoming as possible. If you require additional access assistance during your trip, please contact us in advance at info@liverpool-one.com and our team will be happy to help. Visit https://www.liverpool-one.com/accessibility/ for further information.
    Disabled access

    Accessible parking at Liverpool ONE

    Our three city centre car parks are open 24 hours a day and provide an ample amount of secure parking. With 3,000 spaces spread across three sites, all ran by our trusted parking services partner Q-Park, there’s no need to worry about parking at Liverpool ONE. So you can enjoy your visit in the knowledge that your vehicle is in a secure environment. Q-Park Liverpool ONE - L1 8LT The largest car park of the three is located underneath Chavasse Park, opposite the historic waterfront, and accessed from The Strand. 81 disabled spaces available Q-Park John Lewis - L1 8DH Dedicated pedestrian bridge directly into John Lewis & Partners, Liverpool ONE and is accessed via Liver Street. 28 disabled spaces available Q-Park Hanover St - L1 4AF Located next to a range of Liverpool ONE restaurants and a short stroll to retail area. Accessed on Hanover St. 30 disabled spaces available Pre-book your parking below, select your car park and enter promo code LIVONE to save a further 15% today.
    Dedicated on site parking

    Toilets features at Liverpool ONE

    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible services at Liverpool ONE

    Assistive listening system - Hearing Loop

    There is an assistive listening system available e.g. a hearing loop.

    Other features at Liverpool ONE

    Wi-Fi

    Wi-Fi is available for customers.

    More Information

    For additional detailed accessibility information, please contact: info@liverpool-one.com

    Contact

    Opens in a new windowhttps://www.facebook.com/LiverpoolONEOfficialPage/
    Opens in a new window

    Location

    5 Wall Street, Liverpool, Merseyside, England, United Kingdom, L1 8JQ

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