Lots of EV charging bays and good accessible loos
4
4
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
The Q-Park Liverpool ONE is the main car park for the Liverpool ONE retail and entertainment district in the centre of Liverpool. According to their website, this car park has 1900 parking spaces, including 81 accessible parking spaces and 31 EV charging bays. It has a height restriction of 2.10 metres, is open 24/7 and is a paid car park. The EV charging bays have charging stations operated by Blink. Each bay has its own charging point and then there are terminals to pay that are split into groups of bays which are numbered 1-31. The bays seemed to be a standard size, and if they were all full then it’s likely that there wouldn’t be the same space you might find in an accessible parking space. However, because there were so many bays, and most of them empty, it would have been easy to find a spot with empty spaces around on the day I visited. There are three accessible toilets in the Tourist Information Centre in Liverpool ONE. There are payment barriers to access the toilets but if you speak to a member of staff and ask to use the accessible toilets they will be able to let you in for free. There is a left- and right-side transfer toilet and a Changing Places toilet.
Disabled Access In and Around
Good
There are multiple lift lobbies that travel between the floors of the Liverpool ONE shopping district and the car park levels. Some of the lifts were slightly on the smaller side, but there was enough room for me to get in and have other people in some of them. Some of the banks of lifts had two lifts and one of them had four. The banks of lifts all had large numbers to indicate which floor you were currently on, and a sign with details of what was on the other floors that those lifts went to. The buttons to call the lifts were smooth with no tactile markings or signage. Inside the buttons did have tactile numbers and another sign by each button with what was on each floor but that sign didn’t have any Braille. The lifts had handrails inside them as well. When driving around the car park, there was signage to indicate where the EV charging points were located and they were also identified by blue signs above each bay. The charging points were all Type 2, 22kW chargers. They didn’t have their own cables, so if you were looking to charge here, you would need to bring your own cable. The points had a small screen above the connector and a QR code to get more information. There was also a sign above the charging points with information about how to use them. The pay points for each bay were split into different groups, and there were signs to show where to go depending on which bay you were in. These points were contactless pay points.
Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by walk or wheel
There are 1900 spaces in total in this car park, including 81 accessible parking spaces and 31 EV charging bays. The Liverpool ONE bus station is located within the Liverpool ONE area and has many bus and coach services available from it. One of the sets of lifts from the car park brings you up right by the bus station. This car park is 450 metres from the James Street Metro Station, which is on the Wirral line. It’s also about one kilometre from Liverpool Lime Street station, or you can get the metro from James Street to Liverpool Lime Street.
Accessible facilities: Electric Vehicle Charging, Dedicated on-site parking
Accessible Toilets
Good
There were toilets located within the Tourist Information Centre in the shopping centre. These toilets required a small fee to get through the barriers. However, if you speak to a member of staff and explain that you require an accessible toilet they will let you use the accessible toilets for free. There were three accessible toilets available, a left-side transfer, a right-side transfer and a Changing Places toilet. The left- and right-side transfer toilets required a RADAR key to get into them, but the member of staff who let me through the payment barriers also brought their own RADAR key to let me into the toilet too. The Changing Places toilet required a different key that only staff had access to, and I wasn’t able to get inside that toilet. The signage for each of the toilets was tactile but had no Braille. On the inside of the doors there was a horizontal grab rail to assist with closing the door from the inside. The handle tilted upwards to lock the door and you would be able to do that with a fist or elbow. There was also a coat hook which was mounted at a reasonable height for me in my seated position. While there was transfer space for a left-side transfer, there were two bins that were left in this space which limited the space available. There was a height-adjustable grab rail that came down beside the toilet and there was a fixed, vertical grab rail next to it and a fixed, horizontal grab rail on the other side of the toilet, below the toilet paper dispenser. The toilet flush was mounted behind the toilet and was automatic. It seemed that it automatically set off when you moved away from the toilet. The toilet had a lid that could be closed and there was a hard, flat back-rest behind the toilet lid as well. In front of the toilet was a small sink with a single tap. The tap was automatic, with movement sensors detecting when to turn the tap on. A soap dispenser was on the left of the tap and this was also automatic, but it seemed to be empty, and there was a bottle of liquid soap on the right of the sink. Above the tap and soap dispenser was a mirror which I could see from my seated position. There was a vertical grab rail on either side of the sink. To the left of the sink was an automatic hand dryer. Opposite the sink was a small shelf. An emergency red cord hung freely to the floor between the sink and the toilet.
Facilities: Accessible toilet, Changing Places toilet
Staff
Excellent
There were staff located inside the Tourist Information Centre which was on the Ground Level of the Liverpool ONE complex. Often on the lifts that travelled between the car park and shopping areas, this was level three. The staff seemed helpful and friendly and were quick to let me use the accessible toilet.
