Modern bus station
4
4
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
The Liverpool One bus station is located next to the Liverpool One retail and entertainment space. It has 10 bus stands, each with different bus services available. Bus services that operate in and around Liverpool use this station, as do some coach operators. The stands were split across both sides of the bus station and there was a certain amount of cover from bad weather at each stand, but it was still fairly open to the elements. There were different seating options at each stand, some proper seats with backs and armrests and some perching benches. They all had digital display boards with scheduled information. The Liverpool One Travel Centre was an indoor area with ticket machines and manned desks. There was also some seating available, some vending machines and lots of information leaflets with things to do in Liverpool. Overall, the station felt easy to navigate, with no gradients or inclines, and smooth flooring. The stands were easy to identify and there were different seating options, including some inside the heated travel centre.
Disabled Access In and Around
Good
The bus station is located on a level area, so there were no inclines or gradients that I noticed while navigating the station. The flooring seemed smooth throughout for the most part as well. The travel centre is the only indoor space within the bus station itself and was the only heated area when I visited. It had an automatic sliding door to get into the travel centre and there was some seating available but not a lot. The seats had backs and armrests. The travel centre had National Express ticket machines available to use, but the screens were quite high so some may find it difficult to see or interact with the screen. There were a number of manned desks, only one was open and manned when I was there. All of the desks were at a slightly lower height. There were metal barriers providing a route for people to queue for the manned desks and the space was quite wide. There were digital display boards providing schedule information about buses and coaches. The stands were numbered 1-10 and had large numbers displayed in a few places on each stand to make it easy to identify. A large canopy with lights on it provided overhead cover and large glass windows acted as partitions between each stand and provided a little bit of cover from the elements from the side. The stands weren’t fully closed off, so they didn’t have any heating available. There were different types of seating available at the stands, there were some with backs and armrests and others that were more like perching benches that you would see at bus stops. There was a digital display board at each stand with scheduled information but this didn’t update with live information.
Accessible facilities: Single-level venue, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by walk or wheel
There are a number of buses and coaches available from this bus station. The bus operators include Arriva North West, Stagecoach Merseyside & South Lancashire, Cumfybus, and Peoplesbus. The coach operators that stop here are FlixBus, Megabus and National Express. The full list of operational stands and the services available from them are listed below: Stand 1: X2, N18, 82A, 170, 171, 204, 421, 423, 550, 551, B7, CF4, D3, GMA, K09, MC1, S5, W11 Stand 2: Stand 3: N1, 6, 26, 79, 82 Stand 4: 2, 26, 926, 929 Stand 5: 10A, 18, 136, IOM2 Stand 6: 10A, 18, 27, 136, 927, 929, UK021, UK072, UK074, UK930, UKN21 Stand 7: 27, 204, 500 Stand 8: 4, 4A, 75, 80, 80A Stand 9: N1, 86, 86A, 86C Stand 10: X4, 82, 82A. The buses and coaches may change where they stop due to unforeseen circumstances, so it’s always best to check the details before you travel and when you arrive. All the stands have a digital display board with the buses expected to arrive there. The James Street metro station is located 450 metres away from the bus station. It provides access to metro trains on the Wirral line. The distance is mostly flat, but the road James Street station is located on having a bit of an incline. There is a large car park connected to Liverpool One retail space and is accessed via The Strand. It’s operated by Q-Park and is called Q-Park Liverpool One. It’s a paid car park with access 24/7. There is a prebooking code on the Liverpool One website which provides a discount to the cost of parking to those that prebook their parking. According to their website, this car park has 1900 spaces in total, including 81 accessible parking spaces. It has a height restriction of 2.10 metres. The Liverpool One website says this car park has no EV charging bays, however, when I visited there was a large number of EV charging bays available. There are lifts that travel directly between the car park and Liverpool One’s retail spaces. One of the sets of lifts comes out quite close to the bus station.
Accessible facilities: Public or on street parking, Electric Vehicle Charging
Accessible Toilets
There were no toilets located in the bus station itself from what I could see. There are toilets in the Liverpool One complex, including a Changing Places toilet. They are behind barriers that charge 30p to enter. However, the staff there will let you use the accessible toilets for free. Just ask someone to use the accessible toilets and they will be able to let you in for free.
Staff
I didn’t interact with any staff when I visited, but there was someone at the desk inside the travel centre.
