Good for shopping, bad toilet and signage
3
3
Date of visit: March 2015
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Average
Easy to get into the shop, easy to get around, and there's enough space for a wheelchair throughout. The toilet situation, though, is very poor. See below.
Disabled Access In and Around
Excellent
A pleasure to shop here. One gripe about signage. The sign for the accessible toilet (which is in the basement) has an arrow directing you to a staircase. How silly. This is not the first time I've encountered this mistake in an M&S shop. The sign for the accessible toilet should direct you to a lift, not a staircase. See my photo attached here.
Parking & Transport
Average
The nearest tube station is Sloane Square, which is not step-free, but does have escalators from the westbound (but NOT the eastbound) platform to street level, so if you can get out of your wheelchair and take it up an escalator, this station may be an option. Loads of buses go along the King's Road. I wouldn't attempt to park nearby.
Accessible Toilets
0There is a single toilet cubicle in the basement, configured as an ordinary wheelchair-accessible toilet. So far so good. But it's cramped, there are two big bins in the transfer area next to the toilet, and the red emergency cord had been tied up round a grab-bar. How stupid! The cord should dangle freely all the way to the floor so that it can be reached by anyone who falls over. Zero stars.
Staff
Excellent
As always with M&S, the staff are friendly and helpful. A very kind sweet man took me all the way to the lift when I asked where it was. Full marks.
Additional Information
My pictures show the problems I've mentioned above.
