Half the shop unavailable to wheelchair users
1.5
1.5
Date of visit: May 2015
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Poor
It was possible to get into the shop and get around some of the ground floor, but there is no lift to the basement and the staff don't seem to care about accessibility.
Disabled Access In and Around
Bad
Step-free access into the shop. So far so good. The ground floor display stands at the front of the shop leave enough room to get around them with a wheelchair. The display stands at the back are too tightly crammed together, with no room for wheelchair access between them. Half of the shop is in the basement. There is a staircase but no lift.
Parking & Transport
Average
The nearest tube station is Sloane Square, which is not step-free, but does have escalators from the westbound (but NOT the eastbound) platform to street level, so if you can get out of your wheelchair and take it up an escalator, this station may be an option. Loads of buses go along the King's Road. I wouldn't attempt to park nearby.
Accessible Toilets
0This is not the size of shop where you would expect any toilet.
Staff
Bad
I asked a member of staff whether there was a lift. She said no. I said "So you don't want to do business with disabled people in wheelchairs in your basement?" - Her reply was "No". That was it. End of conversation. Not a great way to run a business.
