Novotel Edinburgh Park Hotel

Staff were friendly and supportive but ultimately we were unable to stay in this hotel. The accessible room was tight on space and the bathroom design & size meant I was unable to safely help my husband transfer to use the toilet. I think if you're more able to independently transfer or if you are ambulant then the room would be ok. Please check fully that the accessible room can accommodate your needs before going. Tight space at bottom of bed between bed & furniture and raised lip into bathroom. The step free shower has slanted surrounds which reduces the floor space for maneuvering. Grab rails at toilet but design of bathroom means there's limited space infront of toilet.

This new hotel is close to Edinburgh Park Station which is served by rail and tram. It's a lovely hotel with a great restaurant, where the view at night is fun because of all the trams and trains. The staff are all exceptionally friendly and helpful. However, the automatic door into the hotel was not working when we arrived and it seems that this is a common malfunction. I can't recommend somewhere that I am not sure anyone needing that entrance can get into. You need to be aware that two of their accessible rooms have baths. In spite of being very clear about my requirements, I was allocated such a room. The staff tried to change the room and did their best to ameliorate the situation. When that was not possible we had complimentary dinner and a massive discount on our B&B rate. So they did all they could and we appreciated that. When discussing whether I would return, the manager gave me his card so that I could ensure an appropriate room next time. Why should it be so hard?