O2 Academy

kathryn_leia

18 May 2022

Prog metal and accessibility

4.5

4.5

Date of visit: April 2022

I have experience of challenges around: a hidden impairment and moving around.

Overall Rating

Excellent

First big gig since my access needs increased significantly, and I was really impressed.

Disabled Access In and Around

Excellent

As I’d been advised by email, I approached staff in front of the venue who checked my name off a list. My partner and I were shown in before doors opened. We were shown all the places I could sit, the disabled toilets were pointed out and I was told they needed a radar key (and that I could borrow one from the bar if I didn’t have mine), and emergency routes. I was also introduced to the security staff by name, where they’d be posted, and told I could approach them if I needed anything.

Parking & Transport

Good

Arrived by taxi and was dropped off in front of the venue

Accessible Toilets

Excellent

Staff

Excellent

Couldn’t fault them. They were proactive, helpful, and provided all the information I needed. I felt like I’d been listened to, treated respectfully, and that the staff genuinely wanted to make sure I had a good gig experience.