O2 Academy

jonwatkins

07 Jun 2018

Superb Staff

4

4

Date of visit: May 2018

I am a disabled person. I have experience of challenges around: hearing and moving around.

I use or have experience of: hard of hearing, hearing aid or cochlear implant, mobility scooter, powerchair, walking aid, wheelchair

Overall Rating

Good

Wheel chair access is through a side door and staff come out to find you and bring you in before everyone else comes in. Great view from above and behind the standing area.

Disabled Access In and Around

Good

When booking a carer's ticket they give you clear info about how to access. There is a separate queue for those who need help to enter. Staff come out to collect/assist you to enter through a side door before everyone else enters. They guided me to a suitable place with a good clear view. I was told where the toilet was and the member of staff checked a couple of times if I needed assistance to get to the loo.

Parking & Transport

Bad

There is no parking, disabled or otherwise at the venue but we arrived early enough to park quite close in a side street for free.

Accessible Toilets

Excellent

There was an accessible toilet which required a radar key. A member of staff wheeled me from where I was sitting to the loo, went to get a key and then waited to return me to my seat. It wasn't the cleanest but good otherwise. if you needed to transfer to the loo, you'd have to move a bin. The red cord was good.

Staff

Excellent

Couldn't have been more helpfull. They helped me enter, helped me while there and then parted the crowds as I left to help me return to my car. 6 out of 5!

Additional Information

It's good but make sure you get there early if you want to park nearby.