Unsuitable disabled access
0.5
0.5
Date of visit: December 2023
I have experience of challenges around: moving around
Overall Rating
Bad
They used to provide me and my husband high stools by the wheelchair access area which was perfect as it was also quick access to the toilet. Now they have put the disabled access area up on a balcony, you have to climb a flight of metal steps, you are seated on equipment boxes in a penned area, to go the toilet you have to go down the stairs, squeeze through the crowd on a wet floor wait to be taken to the toilet in the lift. Not suitable at all, when asked why they can't provide stools anymore they cant give a good enough explanation, I am still waiting for them to provide me with their rules and regulations that state why I use two walking sticks and need toilet access. After years of being catered for in a safe and effective manner I now can't attend the yearly gig where we meet friends from Carlisle, Scotland and Wales yearly. The staff are friendly and even they question thus. As for the management they are unconcerned and very unwilling and unhelpful. I have a disabled access card which the venue are part of this scheme but don't honour it!
Disabled Access In and Around
Bad
Not suitable for people who can't climb stairs
Parking & Transport
Good
There's are some car park spaces, not many but there are plenty of buses and the train if you can use public transport
Accessible Toilets
Good
The medic can take you to the toilet via a lift as long as you are by the wheelchair area this is suitable
Staff
Good
The staff, showsec guys and medics are helpful and friendly unfortunately when you have to deal with management they are the complete opposite
Additional Information
Even if you are a disabled access card holder they don't provide adequate seating unless you can't climb stairs and are prepared to be sat on a level with no toilets
