Well organised accessibility via Banquet Records
1.5
1.5
Date of visit: April 2025
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: a hidden impairment, moving around and understanding.
Overall Rating
Poor
Update from 2021 review to 2025 there are issues with the lift especially for powerchair users, will update further after it is resolved by venue. Until a resolution is found, use with care. sep 2021: Went to some album release concerts run by Banquet Records at Pryzm. I was impressed with how well they managed accessibility and I would definitely recommend.
Disabled Access In and Around
Poor
Update 2025: issues with lift not yet resolved. Where they seat wheelchair users, if you don’t have a riser there is a bar at eye level for some wheelchair and powerchair users. It’s an old building so some issues but generally really good. Toilet on ground floor. Seating on a different floor. There is a lift that is operated by staff. Now I’m a powerchair user I need to operate this independently, due to the weight limits of the lift. Staff are accepting of this. They have a viewing area with bar stools. I could see over the bar at the edge of the platform but a much shorter person might struggle.
Parking & Transport
Excellent
There were some blue badge parking spaces a walk from the venue that are free. No parking really close though. There is a station and buses nearby.
Accessible Toilets
Poor
Update 2025: the radar lock has been broken for four years now and not mended. The loo is basic, but often parts not in working order like soap dispenser. You cannot lock the door from the inside at all. It was generally clean enough with everything in. Flush slightly difficult and water had a tendency to come out strong and fast from the tap! Near in mind the accessible loo is near the entry and there isn’t one near the viewing area. You may need to plan around this.
Staff
Excellent
Update 2025: Banquet record staff all amazing, Pryzm staff weren’t. All amazing (I only saw Banquet Records staff). They organise early entry so you can get in and into a space before everyone else. They are always really helpful before, during and after the show.
