Excellent staff support - Great show Mrs Doubtfire
4.5
4.5
Date of visit: December 2023
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
We were met at the door and immediately introduced to a member of staff who would look after us during our visit. I was shown to the wheelchair lift and accompanied down to the bar which had an access slope (too steep for me to navigate independently) and I was shown where the accessible wc was. I did not use the WC but it was well positioned. The member of staff returned when we were called to our seats Row U and he explained he would return at the interval to check if we needed anything. Our seating space was on a slope so I needed to position myself at an angle to be comfortable but this worked well because of the stage direction. When we booked the seats we were advised to contact the Theatre if we needed seats to be removed behind the wheelchair accessible space. We did this because I am quite tall sat in my chair and did not want to block anyone's view. The seats were well positioned, the customer service was excellent and I would definitely recommend seeing Mrs Doubtfire at this Theatre.
Disabled Access In and Around
Excellent
Modern purpose build wheelchair lift large enough to be accompanied if required. Clearly signposted WC and a dedicated member of staff to show you where you need to go.
Parking & Transport
Excellent
Just a short push from Covent Garden - I do not imagine they have any parking provision.
Accessible Toilets
Excellent
Clearly sign posted Accessible WC but I did not use it.
Staff
Excellent
Exceptional support, faultless from arrival to leaving.
