Easy access shopping
5
5
Date of visit: July 2018
I have experience of challenges around: moving around
Overall Rating
Excellent
Effortless shopping loads and I mean of disabled parking spaces. Shopmobility at the entrance and well signposted. Electric doors into Centre so no assistance required. Toilets throughout and all large enough to get a wheelchair in without a struggle. Shops all on the level. Eating places all very helpful with seating. Cinema complex gave me a tour of their cinemas to show me where the disabled seats are. Shops could arrange their isles better to allow wheelchairs to get around. Found myself stuck a few times with no place to go and having to ask an assistant to move a display
Disabled Access In and Around
Excellent
Access is excellent all doors to the outside are automatic and there are no doors into the shops or restaurants
Parking & Transport
Excellent
Buses regular from most areas of Glasgow. Ample disabled parking inside multistory and outside too
Accessible Toilets
Good
Disabled toilets are positioned along the length of the mall. They were clean although on a few occasions soap has not been available. The toilets are large enough to comfortably maneuver my wheelchair
Staff
Good
Not really needed any staff except in the Shopmobility and they are very helpful. There is a customer service desk at the Centre point of the mall if you tequire help. Also patrolling security guards should you need someone
Additional Information
I am lucky to live close to Silverburn and it’s my go to place when I can because it’s easy. I have ME and chronic pain so energy used unnecessary is a waste. I can even go there myself and that makes me feel independent and that’s very important
