Truly accessible shopping
4.5
4.5
Date of visit: July 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
a shopping centre with excellent parking with both outdoor and with a covered multi-storey direct with access to the shops. the centre includesa Shopmobility area from which to borrow scooters, wheelchairs etc and the wide aisles and the spaces of the Centre beingwell lit and largely flat means that traveli is unimpeded. Theshops, although some are more crowded with goods and people, are largely accessible. Very good toilet and changing facilities. In addition it's not just shops as there is a number of eating places and communal areas, some outside
Disabled Access In and Around
Excellent
for a shopping centre, it is one of the best that I have visited. The shops arealso generally fullyaccessible as all the restaurants. There is even a spa which I believe is accessible also. We public areas are kept very clean and hazard free.
Parking & Transport
Excellent
always travelled there by car– excellent parking facilities. And level access from the multi-storey undercover directly to shopping areas. A number of taxi stops plus public transport is also available. It can get a little crowded particularly on to holidays especially Christmas
Accessible Toilets
Good
there are a good selection of accessible toilets. There are also I believe large adult changing facilities. Some of the accessible toilets are easier to use than others. The new ones near the Marks & Spencer's end of the centre are considerably more difficult because of concertina doors. Possibly better with a wheelchair only but with a scooter, exit from these is difficult.
Staff
0the staff at the Shopmobility are considerate, kind and excellent. They make the whole experience untroubled and allow many of us to maintain a level of independence which is greatly appreciated.
