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    St James Quarter

    Overall rating

    About

    Explore the largest retail and leisure district Edinburgh has ever seen. Enjoy shopping, dining & interactive events and experiences in the heart of Scotland’s capital.

    Reviews

    Overall rating

    4.5

    (8 reviews)

    Overall rating breakdown

    5

    3

    4

    4

    3

    1

    2

    0

    1

    0

    Access (avg.)

    4

    Parking (avg.)

    3.14

    Toilets (avg.)

    3.85

    Staff (avg.)

    2.71

    User profile picture

    aboniface4561068

    Dec 2025

    star

    5

    Very accessible experience

    A lovely accessible shopping and dining experience. All stores are fully accessible, plenty of lifts (with room to turn a wheelchair inside) plus lots of choice of shops and places to eat. Particularly impressed with the accessible loos. They do require a radar key but are HUGE with a well thought through layout. Includes changing places bed with hoist, loo with transfer space on both side, appropriate height washbasin, mirror and hand dryer. Also has a shower with shower gel provided. Just goes to show what can be achieved when access needs are considered ⭐️⭐️⭐️⭐️⭐️
    User profile picture

    toilet_warriors

    Aug 2024

    star

    3.5

    St James centre accessible toilet

    The toilets in this shopping centre require a radar key or speak to guest services on ground floor for access. We couldn't review so hence the 3*
    User profile picture

    bwp

    May 2024

    star

    4.5

    Like an old shoe!

    Like an old shoe which overtime you come to appreciate. It just fits, feels comfortable and is a first port of call. I will admit that in the early days, I wasn't a fan of the shopping centre. However, as time has moved on, I have come to like shopping in the St. James for several reasons. Once again it's time to pop to the shops and I thought I would explain a little more about why I like the St James Quarter; know affectionately as "St James" by many. As a wheelchair user, having smooth surfaces where you simply glide along as though you're on an ice rink is an amazing experience. With very little effort or exertion required to wheel gently pass those shop front windows and take in the amazing displays and views. This effortless transit is supported by the knowledge that there are several lifts and they all work well. The favourite has of course got to be the jazzy lift that's tucked away in the corner and has this disco tech like lighting effect as you move between floors but I'll leave it to you to discover. We all know that toilets are one of those essential things when you're out and about and when you want to spend time shopping. After all, you spend so much time looking at things and exploring that good loos becomes one of those essentials. St. James works well in that there are several accessible toilets and the icing on the cake comes with the amazing Changing Places Toilet down on level one. The Centre is one of those places where you can do so many things in that there is leisure, shopping, eating, or just the pure luxury of browsing without having to think about heavy doors, obstructive steps, or that challenge of negotiating those narrow shop displays as you live in fear of knocking the china teapot onto the floor, as you pass through the ceramics displays.

    Disabled Access Information Provided by St James Quarter

    Disabled Access at St James Quarter

    GUEST MOBILITY SERVICE Located within our Guest Services Lounge on Level 1, our Guest Mobility service is free of charge with no deposit required. Our Guest Services Lounge is best accessed from the 'Yellow' section of our carpark and is located adjacent to the NEXT store on Level 1. Our carpark features 70 disabled parking bays throughout. If our Guest Mobility Services are booked in advance, they can be delivered to the carpark or a convenient destination within the Quarter. The service is open Monday - Saturday 09:00-19:00, and Sunday 10:00-18:00. Booking We encourage all guests to use our online booking form below to book at least 24 hours before visiting. Guests can also use the WelcoMe app to book or phone the Guest Mobility team on 0131 290 1118. During the booking process, guests will be asked to answer some questions. This allows our trained team to provide the most suitable equipment for each guest’s individual needs and ensures all guests with disabilities, visible or invisible, can relax in the knowledge that our team is aware of their visit. Booking online allows you to see, in real time, what fleet is available for your specific hire period. Please remember to bring identification in the form of a full UK Driver’s Licence or Passport when collecting your equipment. Guests with no advance booking should allow additional time to complete the necessary forms on arrival. Please be aware that this also means we cannot guarantee the specific item required will be available. Our fleet Our mobility fleet offers a range of mobility scooters, specialist bariatric scooters, powered wheelchairs, as well as devices for families including single and double push chairs. In addition, ancillary products such as walking sticks are available for purchase. Our expert team will train all guests in the use of their equipment in a designated area. Please be aware that our team reserves the right to prevent use of equipment if users cannot demonstrate that they are able to manoeuvre safely around St James Quarter. This is to ensure the safety of the user and other guests, and we thank you for your understanding.
    Disabled access icon
    Disabled access

    Accessible parking at St James Quarter

    Our car park contains 1,600+ spaces, including 70 disabled parking bays throughout the car park, motorcycle & scooter spaces and dedicated parking spaces for families, placed strategically near welcome points.
    Dedicated on-site parking icon
    Dedicated on-site parking

    On-site accessible parking bays are available within 50 metres of the entrance.

    Toilets features at St James Quarter

    Accessible toilets on Levels 1, 3 and 4.
    Changing Places toilet icon
    Changing Places toilet

    There is a Changing Places toilet, which includes an adult-size changing bench, toilet, sink and hoist.

    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible services at St James Quarter

    Assistance dog facilities

    Other features at St James Quarter

    Wi-Fi

    Wi-Fi is available for customers.

    More Information

    For additional detailed accessibility information, please contact: laura.steedman@stjamesquarter.com

    Contact

    Opens in a new windowhttps://www.facebook.com/StJamesQuarter
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    Location

    St James Crescent, Edinburgh, Edinburgh, Scotland, United Kingdom, EH1 3AD

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