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St Margaret's House

151 London Road, Edinburgh, EH7 6AE, United Kingdom | 0131 661 1924 | Website
27
7 likes

7

Accessible entrance needs a map, but staff went above and beyond New

3.5

Visit date:

This review is especially helpful for those who have or use the following: Hearing Aid, Walking Aid, Wheelchair, Powerchair

Overview

St Margaret’s House has a main entrance with stairs, so if you’re a wheelchair user, you’ll need to go the long way round. I really struggled to locate the accessible entrance and ended up calling the front desk at least five times. They told me it was through the car park — but with no signage and there being doors for many other buildings as well, that was much easier said than done. Eventually, the manager came out to find me (panting; it was a hot day!), and I really appreciated the effort. I wish I’d taken photos to help others find the route, but for reference: go all the way to the back of the large car park, then look to the left for a small door that's usually propped open. Once inside, the gallery itself was great. Bright, step-free, and accessible by lift.

Transport & Parking

3.5

There aren’t great public transport links to the accessible entrance, it’s about a 15–20 minute walk from most bus stops. But since the entrance is located at the car park, I imagine parking would be quite good if you're arriving by car.

Access

3

The accessible entrance is extremely difficult to find, especially with no signage in the car park and unhelpful directions from Google Maps. I definitely have a poor sense of direction, but even so — clearer signage would make a big difference. Once inside, the access is better. There’s a lift up to the gallery space (a bit tight, but manageable), and everything is step-free and well-lit.

Toilets

0

Staff

5

The manager was brilliant. I’d reached the point of calling a taxi to leave after getting so lost, but he phoned me back, asked where I was, and came out to meet me. That made all the difference, and I left St Margaret's House much happier than I entered. Thank you!

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