Beautiful station
4
4
Date of visit: September 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
St Pancras International is a really busy station. The train services available from here are: East Midlands Railway, Southeastern high-speed services, Thameslink and the Eurostar. In total there are 15 platforms throughout the station and a large number of shops and places to eat. In the main area of the station where the ticket office is located there is a large digital screen with information about trains and a helpful guide on how to get to the right platform. I’ve included a picture in this review of that board so you can see what it looks like. The platforms are located on a different level to the main station concourse and there are lifts up to them all. The lifts vary in size with some being very spacious and others being quite small. The smaller lifts can create a bottleneck of people trying to get to where they need to go so I would definitely recommend allowing plenty of time to navigate the station. There were staff at every single ticket barrier so it was very easy to let them know I was there. If there wasn’t someone from the access team already there, the staff member would radio for someone. There was also a station reception located near the toilets. I was able to check in with them as well when I was unsure about where to meet the access staff and they pointed me in the right direction and radioed ahead to make sure someone met me there. I found that although the station was busy, it wasn’t too bad to navigate for the most part. Some of the smaller lifts did slow down my journey but a staff member told me there are plans to install new lifts to help alleviate this problem. The historic nature of the buildings combined with the more modern design elements make this a really beautiful station!
Disabled Access In and Around
Good
There are a few different entrances and exits from the station which are all step-free. The main concourse, including the shops and eating locations, is all on the same level and has step-free access into every area. There were a number of ticket machines throughout the station. Some were in the central areas and others were by the platforms themselves. A large ticket office was based in the central part of the station and had staff available to help with purchases and queries. There was also seating at various points throughout the station including on the platforms. There are a number of lifts to each different set of platforms. These vary in size with some being very small and others being very spacious. The buttons on all of the lifts were tactile and had Braille on them. There were handrails inside the lifts and there was also a lowered alarm button which would be reachable if someone had fallen and wasn’t able to get up. There was one lift in particular that was very small and this meant that when it was busy, it took a long time to get down from the platform due to the number of people needing to use it and the limited amount of space inside. Station staff did let me know there are plans to build an additional lift on this particular set of platforms to help manage this issue. The ticket barriers at each set of platforms had larger barriers for anyone in a wheelchair, those with pushchairs or children and those with large items of luggage. Unfortunately, there was often only one of these larger barriers in each direction (one to get onto the platforms and one to exit). Given that most people were travelling with luggage it meant that sometimes there was quite a long queue to get through. Ramps were needed for me to board the trains as all of the trains that arrive and depart from this station have a step and gap between the train and the platform. This means that anyone needing a ramp or assistance boarding or disembarking needs to let the station know that they will need help from the assistance staff. From what I saw there was always at least one member of staff at each set of platforms. If a member of the assistance team wasn’t already there, the staff member that was there would radio the team to let them know I had arrived at the platform.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by train
The train services available from this station are Southeastern, Thameslink, East Midlands Railway and the Eurostar. Just opposite this station is King’s Cross train station where you can get a number of other train services, such as: London North Eastern Railway (LNER), Lumo, Govia Thameslink Railway (GTR), Hull Trains and Grand Central. There are a number of tube lines that stop at King’s Cross and St Pancras International. The Northern, Victoria, Metropolitan, Circle and Hammersmith and City lines all have step-free access from the train to street level. This means you don’t need a ramp to be able to board or disembark at the station. There are a number of bus services that are a short walk away from the station. The distances of these stops from the station will vary depending on which exit you use to leave St Pancras. The distances included below are based on leaving via the exit closest to the bus stop: Just outside on Pancras Road is the stop King’s Cross and St Pancras International (Stop T) where you can get the buses 46 and 214, as well as shuttle coaches to the Warner Brothers Harry Potter Studio Tour. Slightly further away, roughly 200 metres, are two stops on Euston Road. From the stop called King’s Cross St Pancras (Stop D) you can get the buses 46, 63 and N63. Right next to it is the stop King’s Cross St Pancras Underground (Stop E) where you can get the buses 30, 73, 205, 214, N73 and N205. If exiting via Euston Road there is the bus stop called St Pancras International Station (Stop M) just 20 metres away where you can get the buses 91, 390 and N91. If you leave via the exit on Midland Road there is a bus stop just 50 metres away. This stop is called St Pancras International (Stop S) and the buses 46, 63, 214 and N63 stop here. A little over 100 metres away is the British Library bus stop where you can get the 30, 73, 91, 205, 390, N73, N91 and N205 buses. St Pancras International has a car park available which has a height restriction of 2 metres and is a paid car park via cashless machines or your phone. The car park has 315 parking spaces across two floors and has some accessible parking bays available. This car park is a Park Mark Safer Parking facility. This is an accreditation by the British Transport Police which means it has been vetted by them and has measures in place to make it safer to park in.
Accessible facilities: Drop-off or pick up point, Dedicated on-site parking
Accessible Toilets
Average
I was only able to find one disabled toilet in the station. It was a relatively small toilet and although there was space for a left-side transfer onto the toilet, there was a large sanitary bin in the space that would have restricted the space for this. The door to the disabled toilet was opened by a standard door handle and opened outwards. The door handle then lifted from the inside to lock it. There was a horizontal grab rail on the inside of the door to make it easier to close. There was a coat hook but it was too high for me to use. There was a grab rail that could be raised and lowered to the left of the toilet as you faced it, and a fixed vertical grab rail just next to it. On the right side of the toilet was a fixed horizontal grab rail which was fitted below the toilet roll dispenser. The flush was operated with a sensor that was mounted directly behind the toilet. Some may find it slightly difficult to reach over to get the sensor to activate as there was about a foot’s gap between the back of the toilet and the wall where the sensor was. The sink was a small sink that had a manually operated tap (no automatic sensors). It was a single tap that twisted to control both the temperature and flow of the water. Above the sink there were two vertical grab rails that were mounted on either side of the sink. There was also a soap dispenser that had a small push button at the bottom to dispense the soap. To the right of the sink was an automatic hand dryer. There was an emergency red cord in between the toilet and sink which was hanging freely to the floor.
Facilities: Accessible toilet
Staff
Excellent
All the staff I interacted with were really lovely and helpful. There were lots of staff available and they were easily identifiable. I had booked assistance in advance of my trips and they were expecting me every time. The assistance was always prompt, I didn’t ever feel rushed or hurried and they were really good at communicating with me about what was happening or where we were going.
