1.5
Very poor accessibility
There are two disabled spaces at spa entrance. There are two doors to get through that don’t open automatically. Disabled room is in another building with a short walk to main building. Disabled room has access via a ramp but then a lip at the door. No room either side of beds for a walker or wheelchair. Bathroom shower has two handrails not in easy to grab position. No seat or shelf. I felt very unsafe. The disabled toilet on ground floor isn’t big enough for a wheelchair. The other disabled toilet is upstairs in the spa. Quite a bit away from the restaurant. The spa itself doesn’t have great access. No wide doors that are heavy and difficult to open. No offer of help even when we asked if someone could help with our luggage. Managers response to all this was very disappointing. There are two rooms I believe in main building that have showers with a lip and might have been better experience if we were in main building but still sorely lacking in access despite what the website says
There are two disabled spaces at spa entrance. There are two doors to get through that don’t open automatically. Disabled room is in another building with a short walk to main building. Disabled room has access via a ramp but then a lip at the door. No room either side of beds for a walker or wheelchair. Bathroom shower has two handrails not in easy to grab position. No seat or shelf. I felt very unsafe. The disabled toilet on ground floor isn’t big enough for a wheelchair. The other disabled toilet is upstairs in the spa. Quite a bit away from the restaurant. The spa itself doesn’t have great access. No wide doors that are heavy and difficult to open. No offer of help even when we asked if someone could help with our luggage. Managers response to all this was very disappointing. There are two rooms I believe in main building that have showers with a lip and might have been better experience if we were in main building but still sorely lacking in access despite what the website says
