Very inclusive and welcoming
5
5
Date of visit: April 2023
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access.
Overall Rating
Excellent
Absolutely love our visits to the Grand Pier. As a person with a disability (and an assistance dog) we have never had any issues. There is a wide gate for wheelchair users to access the pier. Local people (like me) can get a locals pier card which gives me and my carers free access. The bar is always happy to provide water for my assistance dog. There are lots of coin machines, grab machines, and other games, I can play on. And a lift to get upstairs to play crazy golf and go in the mirror maze. The cafe has the best views in Weston and the food is great. Honestly, I love visiting the pier. And I love that the staff are able to recognise working assistance dogs. If I was giving areas for improvement I would ask for a “changing places” bathroom and suggest they speak to the Sunflower Lanyard Scheme so that disabled visitors to Weston can have a free carer with them too.
Disabled Access In and Around
Excellent
Being a pier, it’s flat and easy to navigate in my chair with my assistance dog. There is a wide gate to access the pier. And there is a covered walk way to get down if it’s not as sunny as Spain! The train has a wheelchair accessible carriage too and is good fun for both adults and kids.
Parking & Transport
Excellent
I drove to the pier and paid to park in the Sovereign Centre car park as it is the closest. There is some on street parking. The bus is the best way. The stop is literally at the end of the pier. Perfect.
Accessible Toilets
Good
The pier has 3 accessible toilets (one upstairs, one by the bar downstairs and one by the restaurant at the back) but they are also used for the baby changing so in the summer the queue can be kinda long. It would be great if they would consider a changing places bathroom in the future.
Staff
Excellent
Staff are amazing. Easy to find if you need help. Always smiling. They seem to love their jobs which is great.
Additional Information
Unfortunately I don’t think many of the rides are step free, but if you can walk a short distance you’ll be able to ride. There is plenty to do though.
