Not accessible - beautiful though
2
2
Date of visit: July 2018
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Poor
A beautiful venue in a beautiful location, but don't go there is you have mobility issues
Disabled Access In and Around
0Stone steps (8 or 9) lead up to the front door. A wheelchair can be got into the building by going up a very steep slope to the back of the building and then being escorted through the kitchens
Parking & Transport
Bad
Small car park with no designated disabled parking
Accessible Toilets
0There is no accessible loo - the normal loos are on the 1st floor, up 20 steps, across a room and up a further 5 steps
Staff
Good
Very polite and professional, however when confronted with an issue they couldn't solve they just ignored it (and therefore us).
Additional Information
We attended as part of a wedding party, the lack of wheelchair friendly facilities meant we had to leave and could not attend the wedding. Having submitted a complaint the venue have now updated their accessibility statement to make it explicitly clear that the venue is not wheelchair friendly. Not a good experience but the management have endeavoured to make suitable reparation.
