Always easy to visit
5
5
Date of visit: August 2016
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
The whole experience of visiting the State Rooms at Buckingham Palace with a disabled person is a joy from start to finish. We've been doing it for nearly 10 years. You have to book by phone but the number is clearly visible on the website. You select a time slot because of structural issues with the building. You don't have to queue. Instead you get picked up by buggy from the front of the place and that is a fun experience in itself. The staff are helpful, courteous and friendly - without exception. You take a different route than non-disabled people but get to see everything. There is a private little shop at the end which can be really useful when the bigger shop is busy.
Disabled Access In and Around
Excellent
Everywhere you want to go there is either a lift or a ramp. All members of an 'access' group wear a particular colour lanyard so that you are easily recognisable by the staff and can use the lifts, etc.
Parking & Transport
Excellent
If you had a car you can actually park it in the Palace grounds - 'the safest car parking in London' as one member of staff said.
Accessible Toilets
Excellent
There is a specific loo which all members of the access group are offered. It is large and has everything you need, and more. Very private and comfortable.
Staff
Excellent
Utterly wonderful - year after year.
Additional Information
Even if you don't think that this is your 'thing' - do give it a go as it is really very interesting and a joy in terms of accessibility.
