The Village Restaurant

msjay248

16 Mar 2018

Accessible Restaurant but Toilets let it down

3

3

Date of visit: March 2018

I have experience of challenges around: moving around

Overall Rating

Average

Plenty Room for wheelchair users, reasonably priced food and drink, however as in many places the disabled toilet doubles as a baby changing room,affecting it's accessibility and room for manoeverability

Disabled Access In and Around

Good

Good access, room between tables and at counter for wheelchair user Lack of signage for toilets

Parking & Transport

Excellent

Plenty of accessible parking close to the restaurant, the Outlet is served by a local bus service

Accessible Toilets

Poor

Had to ask where toilets were. Sliding door to heavy to move on own, Difficulty accessing toilet, because of nappy changing mat left hanging down and blocking access. 3 large bins in the room reduced room to manoevere wheelchair. Grab rails in situ, and accessible sink. Emergency cord tied up and inaccessible from wheelchair. As with many disabled toilets that double as nappy changing room, unpleasant smell of soiled nappies. Had to text my brother to come and open the sliding door of the toilet, as I could only reverse my chair out as there was no room to turn due to bins, and heavy sliding door was impossible to move

Staff

Excellent

Friendly and helpful, directed me to disabled toilet

Additional Information

Good accessible place to grab a bite to eat as long as you don't need the toilet. There are other toilets in the Outlet, I find the one across from Marks and Spencer the most accessible