Enjoyable stay but needs improvement
3.5
3.5
Date of visit: May 2024
I have experience of challenges around: a hidden impairment, hearing, moving around and understanding.
Overall Rating
Good
My first time staying at a Travelodge in Edinburgh and was pleasantly surprised despite a few areas that needed improvement. The hotel itself is well-furnished and clean, I was informed by the staff at the desk that it had recently undergone refurbishment which I must say they did a great job (at least in the common areas). I had booked an accessible room which was very spacious however it did feel quite dreary and depressing due to the fact it was on the lower ground floor and the windows were quite dirty and do not open. Along side this, the radiator was left on when I entered the room which I swiftly turned off as the room was boiling (and also very sunny and warm outside too!) The beds were two singles as I was travelling with my parent. They were okay but could definitely be improved. The mattress felt as though it was drooping to one side and the pillows were lumpy. But considering it was somewhere to lay our heads for the night, it was acceptable. In the room was a small TV on the wall, which in an accessible room it would be nice if there was a way to adjust the height of this? Maybe place it on an adjustable stand or bracket? There was also no TV remote provided for it. The accessible bathroom was lovely. No complaints there. Very happy with it! The room overall was good for the price and fit our needs. Sadly due to the uncomfortable beds I wouldn't stay again but perhaps I would try one of the other Travelodge's in town that has the new Super rooms.
Disabled Access In and Around
Excellent
Parking & Transport
Average
On-street parking however very limited. Train station is nearby and so is a Black Cab Taxi rank. Be aware however that Uber will not come down this street. They will request that you meet them outside St. James Quarter.
Accessible Toilets
Excellent
Staff
Excellent
