Angry about Disabled Toilet
1
1
Date of visit: October 2024
I am a disabled person and a general supporter of disabled access. I have experience of challenges around: a hidden impairment, accessing toilets, hearing, moving around and understanding.
I use or have experience of: autism, autism, changing places toilet, deaf, hearing aid or cochlear implant, hearing dog, powerchair
Overall Rating
Bad
Red Emergency Cord was all tied up well out of reach. I mentioned to a member of staff and explained about Euan Guide Cards but she wasn't interested. She said if I put a card on cord or tried to untie the cord, the card would be removed, I asked to speak to someone in charge but was refused and told that they wouldn't be interested either. It left me feeling upset and angry
Disabled Access In and Around
Average
Be a lot easier if doors were automatic
Parking & Transport
Good
I was driver of a WAV. Surprised at actually finding a disabled parking space but not really suitable for a large WAV with rear access and ramp
Accessible Toilets
Bad
Red Emergency Cord tied up way out of reach
Staff
Bad
Found the staff member very rude and unhelpful
