West Ham Station

London

1 review

Review this place

mrsmollyc

10 Apr 2026

Good access and connections but not a pleasant experience

Date of visit: April 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

The main entrance to the station which has an archway with a blue sign above it that says "West Ham Station" in white letters. There is a slight incline seen as you enter the station and there is a blue grab rail on the wall for this incline

One of the wider ticket barriers available at the station

The lift guide for the station which has a visual representation of the four lifts in the station and where they go. The lifts are labelled A-D and has information about which parts of the station each one goes to. There is also a red arrow that says "You are here" to highlight which lift you are currently using

The lift between the ticket hall and the District and Hammersmith & City platforms. The walls around the lift shaft are glass so you can see the lift travelling. The doors are metal with small windows in them and there is a small tactile button to call the lift on the right-hand side of the doors

The lift that travels between the overpass and the ticket hall. It has metal doors with square windows in it. There is a tactile button on the left-hand side to call the lift and above the button is a pixel display which visually highlights where the lift currently is. Above the lift is a white sign with information about where the lift travels to

Inside the lifts between the ticket hall and overpass. It has another set of doors straight ahead. There are grab rails and tactile button panels on both sides of the lift.

The seating on the Jubilee platforms. It has a wooden seat with a small brick wall beneath it. There are small metal armrests on either end of the bench. On the wall behind is a London Underground sign with West Ham in the centre

A blue circle on the floor of the Jubilee platform. It has a white wheelchair symbol and text saying "Board here for level access at stations"

The gap between the train and the platform between the DLR trains and the platform at West Ham. The gap is very small and there is no step or lip.

Overall Rating

Average

West Ham Station is located in East London and is on the Jubilee, DLR, District and Hammersmith & City lines. All of the platforms at this station provide step-free access on and off the trains, meaning the gap between the train and the platform is so small that there is no need for boarding ramps. One thing I did find odd when navigating this station was that the lift from the Jubilee line platforms brought me out on the wrong side of a one-way system. The station has metal barriers down the centre of the overhead walkway and this maintains a strict one-way system. However, because of where the lifts are located, I was stuck on the wrong side as it was the only way to get between the lift for the Jubilee platforms and the lift for the ticket hall and other lines. I was fortunate that the station wasn’t too busy when I was there, but even so, I had a couple of close calls with people coming around a corner quickly, not expecting me to be coming in the opposite direction. I also found that this station felt very unclean. There were even a few spots, especially by some of the lifts where there were some really overwhelmingly unpleasant smells. I appreciated the step-free access and connections that this station offered me; however, I found the experience of navigating the station unpleasant and I think it would be even worse at busy times.

Disabled Access In and Around

Good

The main entrance for this station is located on Memorial Avenue and on the corner of Manor Road. There is an archway that leads into the ticket hall and there is a slight incline as you enter. There are blue grab rails on either side of the walkway for the duration of the ramped section. Inside the entrance are ticket machines and ticket barriers to enter the main part of the station. There are wider ticket barriers available to use. There are different routes for different platforms. You will need to look for signage to help understand which way to go to get to the right platforms. I did find it quite difficult to find which way to go sometimes. Some of the platforms are located on the other side of a main road so there is an overhead walkway that connects those platforms to the main station building. There are escalators, lifts and stairs throughout the station. Lifts provide step-free access to all of the platforms in this station. The lifts all have tactile buttons with Braille, a grab rail inside and a hearing loop symbol. Some of the lifts are quite small. Like I mentioned at the start of my review, I got stuck on the wrong side of a one-way system when travelling between two lifts. Because of the barriers that maintain the one-way system, you have to use the wrong side of the one-way system because otherwise you get stuck going towards an escalator rather than being able to reach the lift. While I managed on my visit, I can’t imagine how tricky this would be at peak times. The platforms all provided step-free access on and off the trains because the gap between the train and the platform was minimal. This means that no boarding ramps were needed for me to board any of the services here. The edges of the platforms are all marked with tactile markings and a painted yellow line. There are overhead digital information boards with information about trains that are due at each platform. There are also seats available up and down all the platforms. There are also help points located on all the platforms and around the station. These are information points that have a button to report an emergency and an additional button labelled “information” to talk to station staff. This is useful if you are unable to find a member of staff but require any assistance with navigating the station or boarding trains.

Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas

Parking & Transport

Good

I travelled to this place by train

West Ham Station is on the Jubilee, DLR, District and Hammersmith & City lines. The Jubilee Line provides trains from Stratford to Stanmore. From this station you can get DLR services to Stratford International and Woolwich Arsenal. The District Line and Hammersmith & City Line trains use the same platforms. The District Line provides trains to Upminster, Wimbledon, Richmond and Ealing Broadway. The Hammersmith & City Line provides trains to Barking and Hammersmith. Just over the road from the station’s main entrance is a bus stop called West Ham Station (Stop P). The bus 276 is available from here. For the same bus in the opposite direction, there is another bus stop on the same side of the road as the station’s entrance, but just under 70 metres up the road. This stop is called West Ham Station (Stop B). There is no parking for this station. The streets around the station are residential so there would be potential to drop-off and pick-up. The roads can get busy though.

Staff

There were station staff located by the ticket barriers to enter and exit the station and the help points to speak to staff were easy to find. I didn’t specifically interact with station staff here because I didn’t require any assistance with boarding or disembarking trains.

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