Changing Places Toilet at WORLD Museum
5
5
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Excellent
This was a really spacious and well-equipped Changing Places toilet. It was well lit and had clear signage to find it in the museum.
Disabled Access In and Around
There were two lifts that travelled up to all the floors of the museum, including the first floor where the Changing Places toilet was. It’s accessed with a RADAR key which you can get from the information desk on the ground floor if you don’t have one. The signage around the museum which explained what was on each floor had symbols on each floor to highlight where there were toilets and baby-changing facilities. This included the Changing Places symbol which meant it was easy to quickly find which floor to go to.
Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by walk or wheel
The museum is about 350-400 metres away from Liverpool Lime Street station which includes services from East Midlands Railway, TransPennine Express, London Northwestern Railway, Northern, Avanti West Coast, and Transport for Wales and is also part of the Wirral Line on the Metro. According to the museum’s website, there are pay and display parking spaces outside the museum on William Brown Street and some more behind the museum on Hunter Street. I didn’t see these spaces, partly because there was a Christmas market on when I visited which had shut some of the roads by the museum. There is a bus stop just outside the station but this didn’t seem to be in use due to the Christmas market. The museum is about 900 metres - 1 kilometre away from the Queen Square Bus Station where there are lots of buses and coaches available. There is also a bus stop outside Lime Street station, on Lime Street, where you can get the buses 10A, 14A, 14C and 17.
Accessible facilities: Public or on street parking
Accessible Toilets
Excellent
The door to the Changing Places toilet opened outwards and then the handle rotated upwards to lock the door. This was a large Changing Places toilet with lots of room inside. Inside was a height-adjustable bench, a ceiling hoist, a privacy screen, a Closomat toilet, and a height-adjustable sink. There were two coat hooks at different heights just by the door. The height-adjustable bench was located opposite the door to the toilet and had a safety rail on the outside. The remote was docked on the wall behind the bench, and there was a sign with information and instructions on the wall and the maximum safe working weight, which was 200kg. The ceiling hoist was to the right as you came through the door, and the remote had been looped onto one of the hoist’s arms which had been left high up. You’d need to be able to stand to reach it. There was a privacy screen that had been left just beneath the hoist, and this could be unfolded and moved around the room as needed. Behind the privacy screen there was another sign with information and instructions on the wall. The safe working weight for the hoist was also 200kg. The Closomat toilet was on the left-hand side as you entered the toilet. It had height-adjustable grab rails on either side, and vertical grab rails next to them as well. On the left of the toilet was a small shelf which was quite low down. There was transfer space on either side of the toilet; however, a large bin had been left in the space for a right-side transfer. The toilet had elbow buttons on either side of it which operated the flush and triggered the automatic wash and dry system. There was a sign on the wall behind the toilet which explained how that worked. The height-adjustable sink was in the far left corner of the room. It was a wide, shallow sink with a single tap in the centre. The tap was manually operated and had a long handle with a flat end which seemed like it could be operated with a fist or elbow. The tap twisted to control the temperature of the water and lifted to control the flow. There was a lever on the right-hand side of the sink which adjusted the height of the sink. There was a sign on the wall to the left which explained how to adjust the height and highlighted the safe working weight of 100kg. There was a vertical grab rail on either side of the sink, and a mirror was mounted to the wall above it. To the left of the sink was a manual soap dispenser, and to the left of that was a paper towel dispenser. On the right of the sink was an automatic hand dryer. There were two red emergency cords in the toilet which were both hanging freely to the floor. One was next to the toilet, and the other was between the hoist and the door.
Facilities: Closomat toilet, Changing Places toilet
