Accessible for everyone.
4.5
4.5
Date of visit: July 2014
Overall Rating
Excellent
York Train station is often a very busy station, boasting a network of lines to many UK destinations. It mostly has very impressive disabled access with entry to every platform. The staff at the station are very approachable and ensure that help is on hand if required. One improvement though could be more disabled toilets.
Disabled Access In and Around
Excellent
This station is very accessible as there is level access from the pavement into the main entrance and onto platform 3 (station concourse). A network of lifts and level access walkways make it possible for disabled people to access all other platforms from here, many of which offer step free access coverage.
Parking & Transport
Good
Both the short and long stay car parks are situated next to the station with disabled access into the station, which independent wheelchair users are able to use unaided. This station also offers impaired mobility pick up points. The taxi rank is just at the front of the station, with level access from the main entrance, and offers accessible and wheelchair taxis, though there may be a wait for these.
Accessible Toilets
Poor
There are relatively few disabled toilets available at this train station, however those that are there have level access from platforms 2 and 9.
Staff
Excellent
The staff man a customer service desk at the front of the station to deal with any inquiries. Also, the staff at this station offer wheelchairs, a ramp for train access and staff help if assistance is required for the journey.
Additional Information
This station also offers two waiting rooms and many benches, situated along most platforms.
