This review is especially helpful for those who have or use the following: Assistance Dog, Assistance Dog - Visual, Walking Aid, Wheelchair, Powerchair, Mobility Scooter
Accessibility at York train station is excellent and on the level. The taxi rank is just outside the concourse and car parking is also easily accessed, but is always busy and can be very expensive.
Transport & Parking
I used the train to get to York, but there is a good local bus service and also long distance buses serve the station as well. I have not used the car park so cannot comment on disabled parking. It may be as well to contact the station directly before travelling to ascertain the availability of disabled parking spaces. Because I had used Passenger Assist I was met by a member of station staff ,my wheel chair was taken down the ramp and I was assisted to the concourse. All brilliant service.
Disabled access is good, and mostly on the level. There are lifts to get you to platforms which would normally involve use of stairs and steps so there are no worries there for a wheelchair user. There are plenty of seats on platforms. The display system is excellent and there is a Customer Service point at the entrance to the station.
The Accessible toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key and a RADAR key is available from station staff.
The staff are very good and helpful. I would suggest that if you have booked Passenger Assistance you ensure that they are aware of you requiring help as the Customer Service Point is always busy.