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    London Zoo

    Overall rating

    About

    Set in leafy Regent's Park amid heritage-listed buildings and beautiful gardens, ZSL London Zoo is an oasis in the heart of the capital. With over 800 amazing animal species to discover, as well as live shows and fantastic, immersive exhibits including the new Tiger Territory, this is an unmissable attraction. Visitors can enjoy interactive experiences throughout the zoo and also enjoy our displays, feeding times and talks at no extra cost!

    Reviews

    Overall rating

    4.8

    (5 reviews)

    Overall rating breakdown

    5

    4

    4

    1

    3

    0

    2

    0

    1

    0

    Access (avg.)

    4.25

    Parking (avg.)

    4.12

    Toilets (avg.)

    4.37

    Staff (avg.)

    5

    User profile picture

    wheeler_dax

    Sept 2026

    star

    5

    London Zoo

    London Zoo has a substantial car park nearby, and can also be reached by bus quite easily. The zoo itself is very wheelchair friendly, with wide paths, and windows at a suitable height. Some of the ramps are quite steep, but otherwise I had no difficulty getting around. A few areas have low light levels to replicate the natural habitats of certain animals. Several disabled toilets are available across the park. Some of the animals are very ableist and stare at disabled people!
    User profile picture

    c27pritchard

    Apr 2026

    star

    5

    London Zoo (thumbs up)

    An extremely large site and on the whole very accessible. I travelled on public transport which worked well for me on this occasion, with just a shortish push from the bus stop to the entrance. There is street parking if you happen to be there in a car or similar. A FREE ticket is available for essential companions of disabled visitors (on the day, no pre-booking required for this free companion ticket) and reduced ticket prices are available for those on Universal Credit (documents are required as evidence), these UC tickets MUST be pre-booked. They are NOT available to purchase at the gate. There are numerous accessible toilets dotted around the site and plenty of maps displaying where they can be found. Sadly, on my visit there were a couple of the assistance lifts that were 'out of order', though I am lucky to have enough arm strength to have pushed up the slope that the lifts were there to help with. One area I struggled with (but did manage) was the Butterfly house. Once inside it is wonderful but the entrance and exit involve going through hanging rubber panels and link chains. These are there to stop the Butterflies getting out, so are essential, however, they are really difficult to get through in a wheelchair. The Terrace Restaurant servery area is nice and wide and open with lots of room, however, once you try to find a table it is very crowded and it was difficult to make my way around the tables and chairs to find an accessible table. There are plenty of alternative food stands out and around the site of the Zoo. The gift shop is also extremely crowded and limited space between the numerous gift stands (especially just before closing time for the Zoo) as everybody is heading through the gift shop on their way out. The vast expanse of the site may require some consideration in terms of energy/fatigue, it is predominantly flat but there is a steep decent and ascent under a tunnel to get to the African animals area.
    User profile picture

    daisydoo

    Apr 2022

    star

    5

    Loved the zoo!!

    I hadn’t been since I was a kid but loved it!! It’s a big site so make sure you leave plenty of time… favourite bit was seeing the penguins up close…

    Disabled Access Information Provided by London Zoo

    Disabled Access at London Zoo

    The Zoo is nearly 200 years old and contains many old buildings, 12 of which are listed. However, most of the Zoo is accessible for wheelchair users and those with limited mobility. Land of the Lions is wheelchair friendly and has a lift available for visitors to use. Tiger Territory is wheelchair friendly and has a lift available for visitors to access the higher viewing platform. The Aquarium has wheelchair access via an entrance to the left of the main doorway. The historic Lubetkin penguin pool (listed Grade 1) has limited viewing for wheelchair users and very small children. The paths are generally tarmac and there is level or ramped access to most buildings. We should also add that the slopes leading to the two tunnels in the Zoo are rather steep. Here at London Zoo we also have manual wheelchair for hire. We recommend booking these in advance by ringing Supporter Services on 0344 225 1826 or emailing generalenquiries@zsl.org. A deposit of £25 will be required, which will be refunded when the wheelchair is returned undamaged.
    Lift to all areas

    The venue is on multiple levels, with lifts available to all areas.

    Seating at regular intervals

    Seating is available at regular intervals.

    Disabled access
    Step-free route with firm surface from car park to entrance

    There is a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.

    Accessible retail space

    The retail space is accessible, with step-free access and space to move around easily.

    Step-free entrance

    There is step-free access at the main entrance or an alternative entrance.

    Wheelchair-accessible viewing area

    A wheelchair-accessible viewing area with step-free access is available, providing an optimal vantage point to view performances, presentations or activities.

    Wheelchair-accessible food and beverage outlet

    There is at least one wheelchair-accessible food and beverage outlet on site.

    Step-free access to most areas

    There is step-free access to all or most areas. This may include access by ramp or lift.

    Accessible parking at London Zoo

    There is a disabled parking bay in front of the entrance to the Zoo, and disabled visitors can also park on the main road for up to four hours. We do also have disabled parking spaces in the main car park.
    Dedicated on site parking

    Toilets features at London Zoo

    We currently have 4 accessible toilets located around the Zoo. -Opposite B.U.G.S -Next to the Aquarium -Near main entrance next to vulture aviary -The Terrace Restaurant -Changing places Toilets in Animal adventure and the Community and Learning Hub
    Changing Places toilet icon
    Changing Places toilet

    There is a Changing Places toilet, which includes an adult-size changing bench, toilet, sink and hoist.

    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Overnight accommodation features at London Zoo

    Ground floor bedroom with en-suite bathroom

    There is at least one ground floor bedroom with an en-suite bathroom.

    Hoist icon
    Hoist

    A mobile, gantry or ceiling-track hoist is available for use in at least one wheelchair-accessible bedroom.

    Wheelchair-accessible bathroom with roll-in shower

    There is at least one wheelchair-accessible bathroom with a level floor, including a roll-in shower.

    Wheelchair-accessible bedroom

    There is at least one wheelchair-accessible bedroom to accommodate wheelchair users and others with mobility impairments.

    Accessible overnight accommodation
    Wheelchair-accessible accommodation unit

    There is at least one wheelchair-accessible accommodation unit.

    Wet room icon
    Wet room

    There is a wheelchair-accessible wet room with a step-free, roll-in shower and accessible features.

    Accessible formats at London Zoo

    Audio Formats
    Sign Language

    BSL interpretation is available.

    Accessible services at London Zoo

    Audio Description

    Audio description is available to describe visual information.

    Assistance dog facilities

    Other features at London Zoo

    Wi-Fi

    Wi-Fi is available for customers.

    Carers Discount
    Online Booking

    More Information

    For additional detailed accessibility information, please contact: communityengagement@zsl.org

    Contact

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    Location

    Outer Circle, London, Greater London, England, United Kingdom

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