Bon Accord & St Nicholas Shopping Centre

The Bon Accord Centre is very accessible, clean and tidy. However I had a disappointing experience in the accessible toilet next to Costa on the ground floor. The toilet has a really heavy door with a tight door closure so it was difficult to get in with my powerchair. There is no vertical grab rail on the wall next to the toilet, only a low horizontal one and the toilet roll dispenser is in an awkward place when you can only use your right hand. When I tried to exit, I found that I couldn't open the door, so I pulled the emergency cord and it broke off in my hand. It had previously been tied in the middle. I was trapped in the toilet! Luckily, at that exact moment, a staff member came to check the toilet and was able to let me out. I have contacted Management to let them know and have asked for regular inspections and testing.

The Bon Accord Centre was easy to find with lots of shops and good wheelchair access.