Outstanding support from staff both before visit (when booking tickets and during). Discounted tickets for disabled and carers. Assistance from staff to move more quickly through security queue. One-to-one support to get to seat. Hearing support options explained and equipment provided. Downside: stairs to/from seat but given assistance and not rushed. A thoroughly enjoyable evening thanks to helpful, friendly and attentive staff. Accessible parking on street.

The theatre is quite old, so is not designed for wheelchairs, but there are systems in place which allow wheelchairs to access the theatre. The staff were helpful and competent when operating machinery. The method to get in is relatively simple but very hard to describe, so here is a video of the device in action (generic video, not actually taken at The Duchess Theatre): https://www.youtube.com/watch?v=1KPReF2qRGw&feature=youtu.be This machine is not powerful enough to accommodate most electric wheelchairs so a manual chair is recommended. Full description disclosed by theatre: The wheelchair climber can accommodate wheelchairs up to 66cm (26 inches) wide and 89cm (35 inches) deep. The maximum weight, wheelchair and user, the stairclimber can accommodate is 190kg (30 stone).