EasyJet and assistance at Edinburgh Airport
5
5
Date of visit: January 2026
I have experience of challenges around: moving around
I use or have experience of: wheelchair
Overall Rating
Excellent
I fly regularly with easyJet and very rarely have had a negative experience. The assistance service at Edinburgh airport is very good and improving. Once I select assistance on easy jet website, the assistance team at the airport pick things up from there. It’s worth noting that the assistance team are out sourced and do not work with easy jet directly. Destination airports are a different matter. More often than not, they are outsourced and poorly paid. I have been hassled for a tip at some airports including Munich where I often fly into. I have been told by assistance staff that they don’t care if I miss my flight. It apparently helps their cause when they cannot bring all disabled passengers to the gate on time. These things are outrageous but out with the control of individual airlines. However, collectively, airlines could make disabled passengers more of a priority and force better services. I am flying again with EasyJet on 16th July and will observe how I am treated. Generally, I cannot complain about the services I have received.
