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    Edinburgh Airport

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    joanmarshall

    19 Oct 2018

    1

    Airport Assistance

    Date of visit: October 2018

    I have experience of challenges around: moving around

    I use or have experience of: wheelchair

    Overall Rating

    Rating Emoji

    Bad

    Appalling service at airport assistance, rude and not enough staff. Only service we got was a wheelchair. My husband had to do everything. This was ok for us but an elderly woman was having to run alongside her husband as staff hurried with the wheelchair. I am so disappointed as I had great service last year.

    Disabled Access In and Around

    Rating Emoji

    Poor

    If we'd had good service this would not be required as they would have assisted us.

    Parking & Transport

    Rating Emoji

    Excellent

    I parked at a parking service near the airport which was excellent.

    Accessible Toilets

    Rating Emoji

    Excellent

    Good toilet access

    Staff

    Rating Emoji

    Bad

    Assistance staff - terrible. All other staff - really good.

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    Airport Assistance - Review of Edinburgh Airport