Edinburgh Airport

joanmarshall

19 Oct 2018

1

1

Airport Assistance

Date of visit: October 2018

I have experience of challenges around: moving around

I use or have experience of: wheelchair

Overall Rating

Bad

Appalling service at airport assistance, rude and not enough staff. Only service we got was a wheelchair. My husband had to do everything. This was ok for us but an elderly woman was having to run alongside her husband as staff hurried with the wheelchair. I am so disappointed as I had great service last year.

Disabled Access In and Around

Poor

If we'd had good service this would not be required as they would have assisted us.

Parking & Transport

Excellent

I parked at a parking service near the airport which was excellent.

Accessible Toilets

Excellent

Good toilet access

Staff

Bad

Assistance staff - terrible. All other staff - really good.