Fantastic afternoon
4.5
4.5
Date of visit: September 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
I phoned first and staff at the hill to the esplanade moved barriers to enable us to drive on to the esplanade and we were able to park right beside the entrance. There is a mobility car which I drove my scooter into. It took my husband and me to the highest point in the Castle. Staff were brilliant and so friendly and helpful.
Disabled Access In and Around
Excellent
I got into most of the buildings,staff helped with access to lifts and ramps. Reason I didn’t give a 5 was a few areas the cobbles and camber were too difficult for my scooter but that is to be expected in a historic castle.
Parking & Transport
Excellent
Accessible Toilets
Excellent
Visited the cafe and the disabled toilet there. Easily accessible on my scooter.
Staff
Excellent
The mobility car drivers couldn’t have been more helpful. Staff in the Crown Jewels room made sure I could get close to the exhibits and asked people to move to let me get closer. Everyone made you feel very welcome.
