Best accessibility feature in the station
4
4
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
The Changing Places toilet at Euston Station was a well equipped and well maintained facility. The signage for toilets was clear and I found it easy to locate the Changing Places toilet. The signage directly outside the toilet had text, symbols and Braille. A RADAR key was needed to get inside and the door wasn’t too heavy to open, unlike some of the other toilets in the station. Inside there was a height-adjustable bench with shower facilities, a ceiling hoist, a standard toilet with grab rails, a height-adjustable sink and privacy screens. There was lots of signage with information and instructions on how to use the equipment. There were two large mirrors, one full-length mirror mounted on the wall by the door and another large one above the sink and this also moved with the sink when the height was adjusted. There were six coat hooks at different heights and lots of space inside. The walls had been tiled with deep blue coloured tiles and the lighting wasn’t too harsh so the overall environment felt calming and clean without feeling too clinical.
Disabled Access In and Around
Average
From the surrounding streets, there are some entrances that provide step-free access into Euston Station but not all of them do. There seemed to be signage around the station providing information on the nearest step-free entrance. The Changing Places toilet was on the same level as the main ticket hall so there were no steps, ramps, or lifts to navigate from the main part of the station. There is a very limited amount of seating inside the station. The best option for seating is in the assisted travel lounge but this is quite a distance from the Changing Places toilet.
Accessible facilities: Step-free entrance, Step-free access to most areas, Lift to some areas
Parking & Transport
Average
I travelled to this place by walk or wheel
There are a large number of services available from Euston: Avanti West Coast is the main train operator at Euston and provides a number of services to the following locations and main other stations along the way: Birmingham New Street via Coventry, with some extended to Wolverhampton Chester via Crewe, with some trains extended along the North Wales Main Line to Bangor or Holyhead Manchester Piccadilly via Stockport Liverpool Lime Street via Runcorn Glasgow Central via Preston London Northwestern Railway provides services to: Tring via Watford Junction Milton Keynes Central Birmingham New Street via Northampton Crewe via Nuneaton and Stafford Caledonian Sleeper operates two nightly services to Scotland from Sunday - Friday: The Highland Sleeper provides services to Aberdeen, Inverness and Fort William and other stops along each route The Lowland Sleeper provides services to Glasgow and Edinburgh and other stops along the route. Euston is also connected to the London Overground. It is connected to the Lioness Line and provides services towards Watford Junction. There is an underground station linked to Euston which is connected to the Northern and Victoria lines. There are lifts from the main station down to the underground ticket hall, however to reach the platforms there are only escalators. There is no step-free access available to any of the underground lines at Euston station. Approximately 600 metres away is St Pancras International where there are more train providers and routes available, such as East Midlands Railway, Luton Airport Express, Thameslink, Southeastern, and the Eurostar. Approximately 900 metres away is Kings Cross railway station where there are national rail services and some underground services that have step-free access. The underground station provides access to the Circle, Metropolitan, Hammersmith and City, Northern, Victoria, and Piccadilly lines. The main railway station offers services from LNER, Thameslink, Hull Trains, Grand Central, and Lumo. Euston Bus Station is located just outside the station on a slightly lower level than the main ticket hall. There is step-free access from the main train station to the bus station. There are a number of different bus stops located within the bus station and they each have a range of bus services that stop here. The buses available from stops within the bus station are: 18, 30, 68, 91, 253, 390, N5, N20, N91, and N253. There is a taxi rank located within the same area as the bus station. There are different areas for pick-up and drop-off. There are two drop-off and pick-up points which both have space for up to three vehicles at one time. One is located on Euston Square Gardens and the other is located on Eversholt Street. The point on Euston Square Gardens is partially covered, has some seating available and also has a Help Point nearby. The Eversholt Street point doesn’t have these facilities. There is no parking available for this station.
Accessible facilities: Drop-off or pick up point
Accessible Toilets
Excellent
In the main toilet area there were two accessible toilets as well as the Changing Places toilet. The Changing Places toilet was clearly signposted with signage that had text, symbols and Braille. It also had a bright light above the door which was green when the door was unlocked and unoccupied and red when it was locked from the inside. It also needed a RADAR key to get inside but the door was much lighter than the other accessible toilets so it was much easier to get inside. Inside there was a large fixed, horizontal grab rail on the door to make it easier to shut the door once you were inside. The door handle needed to be pushed upwards to lock the door from the inside, as with all RADAR key locks. To the left as you entered were six coat hooks which were mounted at different heights so anyone could use them. There was a height-adjustable bench which had a safety rail and shower facilities. Above the bench was also a ceiling hoist in its charging position. The safe working load limit for both the bench and the ceiling hoist was 200kg. There was a paper dispenser which held a large paper roll that could be placed on the bench before someone lay on it. There were two privacy screens that were on rollers. These could be pulled around the bench to ensure that the person on the bench had complete privacy. There was transfer space on both sides of the toilet but the left-side transfer area was much smaller than the right-side. The toilet had a plastic back rest that could be leaned against for support. There was a height-adjustable grab rail on either side of the toilet and they had toilet roll holders on them but they didn’t have any toilet paper on them. There was a toilet paper dispenser but it was mounted on the wall which was too far away from where the toilet was located to be easily reached from the toilet. The flush was a sensor that was mounted on the wall behind the toilet. There was a colostomy shelf near the toilet too. The sink was height-adjustable and it was controlled by a wired remote control which was left hanging on one of the grab rails by the sink. It was a large sink with two separate taps for hot and cold water. The taps were manually operated and had long levers which seemed like they would be able to be operated with a fist or elbow. The taps twisted to control the flow of the water. There was a large mirror mounted above the sink and also moved with the sink. A fixed, vertical grab rail was mounted on either side of the sink and a manual soap dispenser was mounted on the left-hand side. On the right hand side was a large metal panel mounted to the wall. It had a square hole in the centre which was an automatic hand dryer. To the right of that was a small bin mounted into the wall which was quite low to the ground so it could be easily used from a seated position. There were three emergency red cords inside the Changing Places toilet. One was by the toilet itself, one was located at the top of the height-adjustable bench and another was by the sink. They were all hanging freely to the floor and I made sure to attach a Euan’s Guide Safer Toilets card.
Facilities: Changing Places toilet, Changing Places toilet with shower
