Accessible cinema with great selection of films
4
4
Date of visit: December 2019
I have experience of challenges around: moving around
Overall Rating
Good
I have been a few times to see films and also enjoy the Filmhouse Cafe. All three screens are accessible, the booking system is great for wheelchair users and you can get a companion ticket for free.
Disabled Access In and Around
Good
There is an incline up to the door on the right hand side of the building - no hand rails here. The first door is automatic and the next one on the left hand side is automatic and powered by pushpad. The cafe is down a small decline. The bar is quite high which is a bother for me but staff are great and help. There is a small lift up to the big screen (Cinema 1) and one lift down to two other screens. Note: 2 is up another small lift. Staff are always at hand to assist.
Parking & Transport
Good
Nearest parking would probably be Castle Terrace behind the Usher Hall. There is a bus stop right outside that has buses stopping every few minutes.
Accessible Toilets
Good
Recently the accessible toilet has been fixed with a code button system and you can get the code from the front desk upon arrival or later. The door is light once unlocked. I have to be careful when leaving as you come out into the small corridor that leads to the screen and if people are rushing past they will walk right into you. The signs for the toilet are clear. There are grab rails on each side, space under the sink for a wheelchair and there is a red cord that reaches the ground.
Staff
Excellent
Very helpful and all knowledgable about how to use the lifts and how to get in and out of seats in the cinema. This is a bonus for me as it means theres no awkward moments where everyone is clueless about what to do.
Additional Information
You can get concession tickets online and I usually pick up a companion ticket on the day for free no questions asked.
