Guildford Railway Station

Though not a commuter, I often use the rail service from Guildford when travelling to London. There are disabled car parking spaces in front of the station which need to be paid for (I don’t use the rear access to the station). Unfortunately, these spaces are often blocked by people waiting to pick up train travellers. This is seemingly not supervised by APCOA, the company managing the car parking at the station. Also, if there is a need for a bus replacement service, these spaces are used for the drop off/pick up zone as the usual rank is given over to the buses parking. What happens to the disabled parking bays when the new multi-storey car park opens is unclear. It is level access into the front of the station and once through, there is access to the platforms via slopes to the underground access tunnel used by passengers. The slopes are a great help in the absence of lifts, but might be a little steep for some wheelchair users. There is staff support to use ramps to get on to trains from the platform. This can be pre-booked though I have always been supported when I turn up without a booking. If you are not rushing, staff are available to help when you ask at the ticket gate for support. I have always found the staff very helpful.

We said I needed wheelchair access to the train, they told me where to stand (next to a padlocked ramp), train arrived but no one came to get the ramp. I had to make my way onto the train with some helpful passengers

There's level access into the station, lower desk at the ticket booths, disabled loo and ramps taking you under the station to all platforms. Staff incredibly helpful and reliable.