Brilliant visit to the London Eye
4.5
4.5
Date of visit: March 2025
I have experience of challenges around: moving around
I use or have experience of: powerchair, walking aid, wheelchair
Overall Rating
Excellent
On a recent visit to London as a wheelchair user I found the majority of London streets & pavements were very wheelchair friendly & easily accessible. We visited the London Eye & had a great experience. My husband got the tickets while I waited & viewed the Thames & river traffic. I paid for my ticket & my husband got for free as my carer/companion. After being on the London Eye we had chips in the cafe, I was easily placed at a suitable table with staff being very considerate. The whole visit was an enjoyable experience.
Disabled Access In and Around
Excellent
There is a ramp which goes up to where you join the wheel. This was easily manageable in my electric wheelchair & I would think would be ok for someone to push up a normal wheelchair. Once at the top the entry into the gondola was easy. The very capable staff momentarily stopped the wheel, put down a small portable ramp & I wheeled myself into the gondola . There was plenty of room inside for the wheelchair & was able to position myself into a good spot. I could also move around as the wheel moved around getting an all round great view of London!
Parking & Transport
Good
We didn’t have to look for parking etc as we were walking & I was in my electric wheelchair so I don’t know what is available.
Accessible Toilets
Good
Obviously there are no toilets in the gondola on the London Eye itself but I did use the toilet in the building on the London Eye pier. There were adequate handrails, an emergency red cord & it was big enough for a wheelchair & a carer. It was also clean.
Staff
Excellent
The staff we met were very helpful & friendly. They were very able in positioning the ramp & for stopping the wheel. I felt very safe & well looked after.
