London Eye

nor

15 Mar 2015

5

5

Good Access

Date of visit: March 2015

I am a carer or friend of a disabled person. I have experience of challenges around: moving around

I use or have experience of: wheelchair

Overall Rating

Excellent

Staff were very aware of access issues and super friendly and everything ran smoothly. We were told at every stage what we needed to do and what was going to happen. Physical access was great, we were able to enjoy everything about the visit.

Disabled Access In and Around

Excellent

Staff were aware of access issues and very helpful. Carer went free, and although on telephone booking I was told that I needed to produce a DLA letter on picking up the tickets, I was not actually asked on the day. Ticket pick up is in a hall opposite the Eye and has ramped access. We were directed to ramp access to the Eye itself and bypassed the queue (although it wasn't long today). The Eye was stopped when we got on and a ramp was used, the same when we got off.

Parking & Transport

Good

We travelled by train and the nearest station, Waterloo, has step-free access. The London Eye is a short (7-8 mins) walk away towards the river, although it is not well sign-posted.

Accessible Toilets

Good

We didn't use the toilets but I did look at them, accessible toilets are in the main hall where tickets are picked up.

Staff

Excellent

Staff were great, all seemed to know the protocol and there were no problems at all.