Good Access
5
5
Date of visit: March 2015
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
Staff were very aware of access issues and super friendly and everything ran smoothly. We were told at every stage what we needed to do and what was going to happen. Physical access was great, we were able to enjoy everything about the visit.
Disabled Access In and Around
Excellent
Staff were aware of access issues and very helpful. Carer went free, and although on telephone booking I was told that I needed to produce a DLA letter on picking up the tickets, I was not actually asked on the day. Ticket pick up is in a hall opposite the Eye and has ramped access. We were directed to ramp access to the Eye itself and bypassed the queue (although it wasn't long today). The Eye was stopped when we got on and a ramp was used, the same when we got off.
Parking & Transport
Good
We travelled by train and the nearest station, Waterloo, has step-free access. The London Eye is a short (7-8 mins) walk away towards the river, although it is not well sign-posted.
Accessible Toilets
Good
We didn't use the toilets but I did look at them, accessible toilets are in the main hall where tickets are picked up.
Staff
Excellent
Staff were great, all seemed to know the protocol and there were no problems at all.
Additional Information
We booked through the website which advises you to telephone book for wheelchair bookings. Unfortunately the booking line you have to use is 10p per minute.
