Accessible but confusing lifts
3
3
Date of visit: August 2026
I am a disabled person. I have experience of challenges around: accessing toilets, dexterity or coordination and moving around.
I use or have experience of: disabled toilet, powerchair, wheelchair
Overall Rating
Average
It is level access into the store. Inside there are multiple levels, served by a number of lifts, though some don’t reach all floors. Where each lift served didn’t say until you were at the lift itself - this could mean a wasted wheel and the look for another alternative.
Disabled Access In and Around
Lift to all areas through a number of lift options but you have to find the right lift because they don’t all reach all the flows. Poor signage means you kind find yourself having to find a different lift to get where you want to get to.
Accessible facilities: Lift to all areas
Accessible Toilets
Good
Used the accessible toilet on the basement floor (near the Food/Grocery hall). The toilet had grab rails and a drop down side bar. Low sink to the side. Plenty of space for me in my wheelchair and my carer to manoeuvre.
Facilities: Accessible toilet
Additional Information
We also visited the cafe. It was very busy and tight for wheeling between tables.
