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    NorthLink Ferry Terminal

    Overall rating

    About

    NorthLink Ferries offer fast and frequent sailings from mainland Scotland to the Orkney and Shetland Islands. At the Aberdeen Ferry Terminal you can catch nightly sailings to Lerwick in Shetland – with four sailings per week going via Orkney’s capital, Kirkwall.

    Reviews

    Overall rating

    4.33

    (3 reviews)

    Overall rating breakdown

    5

    1

    4

    2

    3

    0

    2

    0

    1

    0

    Access (avg.)

    4.5

    Parking (avg.)

    4.16

    Toilets (avg.)

    4.16

    Staff (avg.)

    4.83

    User profile picture

    dystrophydad

    Aug 2024

    star

    4

    Ferry Good

    I popped along to the terminal specifically to write this accessibility review. Given the age of the structure, I didn’t expect much but I was pleasantly surprised. The member of staff I spoke with was especially helpful, showing me around the grounds and offering me access to a ship for further review if I had the time the next day, sadly I didn’t but this makes clear that they care about accessibility.
    User profile picture

    gordon_lawtie

    Mar 2018

    star

    4

    Aberdeen Ferry Terminal

    Good Ferry Terminal with great disabled access and super staff!
    User profile picture

    michael

    Oct 2017

    star

    5

    Northlink Ferry, Aberdeen to Lerwick

    Staff at the ferry terminal were very friendly and efficient at getting us on board the ferry and making sure that we were parked near the lift. Once on board we were met by the ships purser who checked us in and took us to our cabin. Everything was explained were everything was and located, we then preceded to the restaurant to have our dinner, again the ships crew could not have been more helpful getting us to the table and taking our order. The meal was excellent. We then went to the cabin and off for a good nights sleep.

    Disabled Access Information Provided by NorthLink Ferry Terminal

    Disabled Access at NorthLink Ferry Terminal

    There is no level access to the NorthLink Ferries Terminal entrance. There is a gradual slope with railings. The main doors (174cm wide) open automatically. The second set of doors (160cm wide) open manually. The reception desk is 5m from the entrance, with level access. A walkway with a gradual slope leads from the first floor to the ferry. There is a lift between the Ground Floor and First Floor, found 8m from the accessible entrance. The dimensions of the lift are 110cm x 150cm and it is brightly lit.

    Accessible parking at NorthLink Ferry Terminal

    This venue does not have its own car park, but a convenient dropoff point, suitable for disabled visitors, is located outside the main entrance.
    Dedicated on site parking

    Toilets features at NorthLink Ferry Terminal

    The Aberdeen Northlink Ferry Terminal has adapted toilets designated for public use. These are unisex, and a key is not required. The door is locked by a twist lock, the dimensions of the adapted toilet are 153cm x 220cm and the toilet is located 3m from the accessible entrance, with level access.
    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible services at NorthLink Ferry Terminal

    Assistive listening system - Hearing Loop

    There is an assistive listening system available e.g. a hearing loop.

    Other features at NorthLink Ferry Terminal

    Wi-Fi

    Wi-Fi is available for customers.

    Online Booking

    More Information

    For additional detailed accessibility information, please contact: info@northlinkferries.co.uk

    Location

    Jamieson’s Quay, Aberdeen, Aberdeen City, Scotland, United Kingdom, AB11 5NP

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