Great day out
4
4
Date of visit: June 2015
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Great service from when I initially contacted the venue to make some enquiries. the space itself is fabulous, clear signage on how to get everywhere and spacing around the exhibits is very adequate for wheelchair access, although the main corridors are a bit narrow and you can only go down/up them one at a time. The Battle of Waterloo exhibit was very good, although it would have been better with audio description as one of our party is blind. Staff were extremely helpful and accommodating. First aider was available very quickly when one of our party felt unwell. Café area upstairs was adequate, although there was a limited choice of hot food, but what there was, was of very good quality. Tables are very small and the feet prevent wheelchair users to reach them properly. Overall it was a great visit.
Disabled Access In and Around
Excellent
very easy to get around, although the lifts are a bit of a squeeze for chairs, had to send one person up or down at a time.
Parking & Transport
Excellent
Good disabled parking as close to the venue as possible.
Accessible Toilets
Good
good facilities, a bit cramped if a carer is needed. Clean
Staff
Excellent
very helpful all through the day.
Additional Information
yes, very goo day out.
