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Royal Caribbean International Cruises

Building 3, The Heights, Southampton, KT13 ONY, United Kingdom | Website
86
41 likes

41

Disabled people let down

4

Visit date:

This review is especially helpful for those who have or use the following: Long Cane, Wheelchair, Mobility Scooter

Overview

Disabled access cabins are spacious but support rails impractical and disembarkation at ports poor. Since 2015 disembarking has improved but be prepared for some gangways are steep. Staff to help may be strong but not taught how to move a wheelchair or scooter.

Transport & Parking

5

Car to Southampton then Transmobility specialist taxi company. It can be cheaper to have an overnight in Southampton where some hotels of free or low cost parking plus shuttle tonand from ship.

Access

5

Access around the ship is very good. There are reserved seats and spaces for wheelchairs and companions. Sometime taken up by those who "prefer these seats".

Toilets

5

All accessible. No red cord system, an alert button.

Staff

2.5

There is an overall lack of awareness on how to communicate with disabled people. Crass comments from officers who should know better. Be assertive about your needs and don't take anything for granted such as "common sense".

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