Ryman

I was unable to get into the shop. I pressed the doorbell, and a member of staff came to the door. I asked for a ramp, as there is a tall step at the entrance. She immediately went to fetch the ramp. Within a minute or so she was back and she told me that although they have a ramp, it is not safe for use. I queried this with her, as it seemed an odd thing to say. She fetched a person she referred to as "the manager". He told me the same thing: they have a ramp, but it is not safe to use. So I was unable to enter the shop. I asked the manager why, if he knew the ramp was unsafe to use, had he not obtained a ramp which is fit for purpose? He was unable to answer this question.