Buchanan Street experience wasn’t good
2
2
Date of visit: August 2026
I have experience of challenges around: moving around
I use or have experience of: powerchair
Overall Rating
Poor
I travelled with Citylink return journey from Perth to Glasgow. My experience in Perth was fine, all went smoothly. However, Glasgow Buchanan Street was not. The driver on the journey from Perth to Glasgow was lovely, he was instructed to park on the concrete (instead of utilising a raised island for the ramp) when he pulled in at Glasgow meaning the ramp was very steep. I now know it should’ve been parked next to raised kerb so the gradient of the ramp was not so steep, but I did not know this time. In defence of this particular driver he did his best and my chair could manage the steep incline downwards, okay although it did not feel particularly smooth. The return journey was not good. The driver was quite unpleasant, made a song and dance about having to secure the wheelchair when we got on the coach. This was after him parking so that the ramp had to go onto the concrete not raised kerb creating an almost vertical incline that my chair could not manage upwards. The only assistance he offered was he could help push the power chair up the ramp but a power chair can’t be pushed when the motor is going. I booked assistance in advance and offered all the information needed, my chair fitted within the maximum dimensions and weight limit comfortably. I tried and failed a number of times to get up the ramp and eventually managed after 6 or 7 attempts but the chair was making really unhealthy noises and I only persisted because they told me there was nothing else they could do if I couldn’t get up that ramp I wasn’t going on the bus. I’m going to put in a complaint to Citylink. This is my first experience so I can’t tell if this is normal or if it was exceptionally bad today.
Staff
Most staff helpful others less so.
